Frequently Asked Questions

Lumin offers a premier laundry service that combines cutting-edge technology and exceptional customer care. Our goal is to set a new standard for customer care in the laundry industry through a range of services with advanced technologies in an eco-friendly way.

Monday – Friday: 8:00 a.m. – 9:00 p.m.
Saturday – Sunday: 7:00 a.m. – 9:00 p.m.

Last wash must begin by 7:30 p.m.

Christmas Eve: 9am–3pm (Last Wash at 1:30pm)
Christmas Day: Closed
New Year’s Eve: 9am–6pm (Last Wash at 4:30pm)
New Year’s Day: Open with regular hours

We do not currently offer dry-cleaning services.

Yes, and for self-service customers you are welcome to use your choice of detergent.

For Pick-Up customers, you will enter your credit card information when you place your order for the first time. Your credit card information will be stored with your account preferences for future use. Our system is safe and secure and used by tens of thousands of laundry customers across the country.

For in-store customers, our Lumin Laundry Card allows customers to use our value-added smart card for use at washers and dryers. Load a card on your first visit and use the card for all in-store services. You can check the balance of your card at any time, and reload as needed.

We’re always open to reviewing resumes as our team grows. If you’re interested, please email your resume to LuminLaundryHiring@gmail.com.

Our laundry is fully attended, someone is always available to provide assistance. You are free to use any available machine, but please ask about the right machine size for your needs if you are not sure.

We have 8-80lb washers, 11-60lb, 9-45lb, 8-30lb, and 4-18lb washers.

Each 10-12 pounds equals approximately one standard load of laundry. Our smallest, 18 lb. machines equal 1 load while our 45 lb. machines can handle approximately 4 loads of laundry at one time.

Different size options provide you the ability to sort your colors into our smaller machines without adding unnecessary time and cost. Having larger machines means you can wash more loads at one time, saving you time and money. You can complete a larger amount of laundry in a couple hours compared to your entire day off.

40 and 60 pound machines can clean and sanitize large bedding like blankets, comforters, and duvets.

The cost depends on how much laundry you have. Also, just as utility costs fluctuate so does the cost of our machines. You can expect to spend approximately $5 - $12 per wash cycle and $4 - $6 per dryer.

No, our laundromat operates with an automatic timer on our front door that is security monitored. We open at 8:00am (7:00am weekends) and close exactly at 9pm seven days a week. We ask that all final washes begin by 7:30 p.m. After 8:00 p.m., customers should remain on-site until their laundry is complete.

No, there is a motion sensor on the doors which will open automatically when you approach. Make sure you have all your laundry and personal belongings before you exit to avoid getting locked out. You may place your items close to the door and move them out on the sidewalk. The automatic door can be held open momentarily but it should not be propped open or blocked as this can damage the door's automatic function.

Come in at your convenience. Our service desk is open whenever the store is open, no appointment is necessary. Store hours are 8:00 a.m. (7:00 a.m. weekends) to 9:00 p.m., and we ask that the last wash of the day begin by 7:30 p.m.

Any time we are open, 5 days a week from 9 a.m. to 7:30 p.m. Weekend hours are 8 a.m. to 7:30 p.m.

The minimum for wash-dry-fold is 15 pounds or roughly $35.

Our commitment is 2 business days but we are generally able to return your laundry the next day. This will be scheduled when you drop off your laundry.

If you need help creating an account, scheduling your first order, or navigating the website, our team is happy to assist. Give us a call at 206-913-2003 and we'll help you get started.

Our pickup and delivery time windows vary by location. Your address, entered on the website, provides available pick days and times. Please note that farther areas incur a fuel surcharge.

The minimum for pickup and delivery orders is 30 pounds.

Need to skip your next pickup? Just reply “SKIP” to the reminder text by 9:00 PM the night before.

This helps us adjust our driver routes and avoid a missed pickup fee.

We offer 2-day turnaround, but timing will depend on our route schedule and when drivers are back in your area. You will be able to set your delivery date.