Frequently Asked Questions

General

Self-Serve

Drop-Off

Pick-Up & Delivery

General

How is Lumin different?

Lumin offers a premier laundry service that combines cutting-edge technology and exceptional customer care. Our goal is to set a new standard for customer care in the laundry industry through a range of services with advanced technologies in an eco-friendly way.

Do you provide dry cleaning service?

We do not currently offer dry-cleaning but are looking at this and hope to be able to offer dry cleaning in the near future.

May I provide my own detergent for Drop-off service?

Yes, and for self-service customers you are welcome to use your choice of detergent.

How do I pay for your services?

For Pick-Up customers, you will enter your credit card information when you place your order for the first time. Your credit card information will be stored with your account preferences for future use. Our system is safe and secure and used by tens of thousands of laundry customers across the country.

For in-store customers, our Lumin EZ Pay system allows customers to use value added smart card for use at washers and dryers. Load a card on your first visit and use the card for all in-store services. You can check the balance of your card at any time, and reload as needed.

How can I check my laundry card balance?

Please visit https://laundrycat.com or download the LaundryCat App where you can check and reload card balance. The app also allows users to check the status of your machine and set up text notifications when your laundry is done.

Self-Serve

How do I know which machine to use and how to use it?

Our laundry is fully attended, someone is always available to provide assistance. You are free to use any available machine, but please ask about the right machine size for your needs if you are not sure.

How many washing machines do you have?

We have 8-80lb washers, 11-60lb, 9-45lb, 8-30lb, and 4-18lb washers

What does 18, 30, 45, 60, and 80 pound machines mean?

Each 10-12 pounds equals approximately one standard load of laundry. Our smallest, 18 lb. machines equal 1 load while our 45 lb. machines can handle approximately 4 loads of laundry at one time.

What is the benefit of so many size options?

Different size options provide you the ability to sort your colors into our smaller machines without adding unnecessary time and cost. Having larger machines means you can wash more loads at one time saving you time and money! You can complete a larger amount of laundry in a couple hours compared to your entire day off.
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40 and 60 Pound Machines can clean and sanitize large bedding like; blankets, comforters, duvets.

What is the cost of washing and drying my clothing?

The cost depends on how much laundry you have. Also, just as utility costs fluctuate so does the cost of our machines. You can expect to spend approximately $5 - $12 per wash cycle and $4- $6 per dryer.

If I return after 9 PM, when the laundromat closes, will someone be there to let me in?

No, our laundromat operates with an automatic timer on our front door, that is security monitored. We open at 9am (8am weekends) and close exactly at 9pm seven days a week. After 8pm we ask that you remain in store and stay with your laundry.

If I'm still inside when the automatic door locks, am I locked in?

No, there is a motion sensor on the doors which will open automatically when you approach. Make sure you have all your laundry and personal belonging before you exit to avoid getting locked out. You may place your items close to the door and move them out on the sidewalk. The automatic door can be held open momentarily but it should not be propped open or blocked as this can damage the door's automatic function.

Drop-Off

Do I need to make an appointment?

Come in at your convenience. Our service desk is open whenever the store is open, no appointment is necessary. Store hours are 9 a.m. to 9 p.m., we ask that the last wash of the day begin by 7:30 p.m.

When can I drop off my laundry?

Any time we are open, 5 days a week from 9 a.m. to 7:30 p.m, weekend hours are 8 a.m. to 7:30 p.m.

Is there a minimum?

The minimum for wash-dry-fold is 15 pounds or roughly $35

What is the turn-around for wash-dry-fold?

Our commitment is 2 business days but we are generally able to return your laundry the next day. This will be scheduled when you drop off your laundry.

Pick-Up & Delivery

When are your Pick-Up & delivery time windows?

Our Pick-Up and delivery time windows vary by location. Your address, entered on the web site, provides available pick days and times.

Is there a minimum dollar amount for Pick-Up orders?

The minimum for Pick-Up – delivery is $40.

What if I miss my scheduled laundry Pick-Up or delivery?

Please let us know as soon as possible that you will miss a scheduled Pick-Up or delivery so we can adjust our driver route.

How long does it take to return my laundry?

We offer 2-day turnaround, but timing will depend on our route schedule and when drivers are back in your area. You will be able to set your delivery date